Covers 3 departments:

• Reservations (Individual & Groups) & Revenue
• Front Office (Day & Night)
• Housekeeping management 

Reservations
The trainee participates to the daily operations of the Reservations Department.
He will be in charge of:

• Handle requests & reservations
• Reservations by telephone, email and fax
• Recording into Opera system
• Review the arrivals of the day
• Prepare VIP list for the next day
• Deal with requests to make the stay of the guest more comfortable

Front Office

• Learn the procedures of checking in and out of groups and individual guests
• Procedures of reservations, credit policies, VIP cashier and security
• Advance booking
• Participate in administrative routines
• Telephone skills
• After the introductory training program, the trainee should work as any other new Front Office Clerk
• Guest Relation

Housekeeping

• Assist in all aspects of daily housekeeping operations.
• First 10 days : learning of cleaning room, bathroom & standards
• Opening of the day & distributing tasks to room attendants
• Closing of the day
• Room Supervision & check

period is for at least 4 months and could be discussed.

Vergoedingen:

• Remuneration / allowance is only for students of non-Belgium schools/education.
• Or accommodation or 400 euros per month

 Vereisten:

• Dynamic and results-oriented person
• Convince the leadership skills
• To further develop the capacity and effectiveness of Rooms Division
• To be highly concentrated
• To have a strategic vision and an understanding of the hotel business in general
• probably previous experience
• Medium in french, Dutch would be an asset

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